Ordering Terms
Credit Card Charges
Credit Card Security, Processing Services & Info
Cancellation Policy
Return Policy
Attention parents
Availability of Products
Pricing & Order Acceptance
Rush Service
The Customer's billing statement will show charges from Stormsong.org for purchases placed at Stormsong.org. Charges are automatically processed through a real time gateway, via PayPal, at the time the order is placed. This means that when the order is placed, the Customer is authorizing said card to be charged in real-time, right then.
By purchasing through Stormsong.org, the Customer signifies being the lawful account holder for the credit card, bank account or PayPal account being used to purchase these products. The Customer agrees to pay the amount of product cost and shipping to receive selected product. We take credit card fraud very seriously and actively work with enforcement officials to assist prosecution of individuals who perpetrate internet credit card fraud.
Credit Card Security, Processing Services & Info
We now utilize PayPal & Google Checkout to process Visa, MC, AmericanExpress, Discover, E-Check or PayPal. A PayPal account is not required to have PayPal process your credit card or e-check. We feel PayPal & Google Checkout have become the front-runner in fraud protection for both merchants & customers.
About CVV2 Coding. This is the 3 digit code on the back of the Visa/Mastercard/Discover card, or the 4 digit code on the front of the AmericanExpress card. These codes are unique and they are put on the card to use to verify the cardholder's physical possession of the card during internet and telephone transactions. Please enter this number in the applicable space when you go to the secure server. This is a security step which helps prevent the use of the card number should someone have gotten ahold of it but does not physically have the card in hand.
Some orders placed with us may be cancelled within 2 hours of placement on the day they were placed. However - many items simply cannot be cancelled. There will be no cancellation allowed of any item which is handcrafted, or special ordered. No cancellation is allowed on herbs, bath & body, candles, incense, home fragrance items, clothing, artisan creations, or that we have printed postage on, or already mailed. If we have to cancel an order because color/size/fragrance is unavailable we may email & offer the option of choosing a different color/size/fragrance if such is available.
We wish the Customer to be happy with your purchase. Each item in each package is inspected by two separate individuals (R'Chel & Rogue) before it is shipped. Our return policy is as follows:
- Request return authorization within 3 days of package delivery.
- An Authorized Return Number will be issued via email for accepted returns. This number must be clearly visible on the outside of the returned package. Returns without the authorization number will be returned to sender.
- Only the specific, authorized item may be returned.
- Authorized returns must be received back within 10 days of the date of authorization. After 10 days our return authorization expires.
- All items returned must be insured, and should have tracking or delivery confirmation. This is for the customer's protection.
- Return shipping is the buyer's responsibility. The exception to this is if the return is due to our mistake, and then postage is credited then in the lesser of the amount it cost us to ship originally, or actual return postage. Credit is via store gift certificate only.
- Returns & exchanges are subject to a fee as follows:
- Returns: $15.00 or 20% (whichever is greater) restocking fee against the product total reduced by any promotional discounts used. Refund via PayPal or Credit Card as used for purchase. We can issue a store credit via Gift Certificate for future purchase and waive half the restocking fee at the buyers request. Orders paid by Snail Mail refunded via store credit via Gift Certificate.
- Exchanges: 10% restocking fee may apply. New shipping charges will apply. Shipping for the exchanged for item & restocking fee must be paid prior to the exchange being shipped.
- Returns of products utilizing promotional/discount shipping will be assessed the greater of discount shipping/actual shipping before restocking fee is assessed.
- Returned items must be in new condition, ie. their bag, box, etc must be whole and intact, packaged items must be unopened & any return/exchange must be in resellable condition otherwise the return will be refused.
- Please initiate return request via our Contact Us form. The following are required to process a return request:
- Customer's full name
- customer's phone number
- email address to reply to
- Order Number
- Item that return is requested for
- Reason for request
- Despite wanting the Customer to be happy with a purchase, there are items we simply cannot & do not accept returns on. All Sales Are Final outside of documentable shipping damage (see Shipping Damage section) on the following:
- clearance items
- bath & body products of any kind
- cosmetic items of any kind (including faerie dust)
- candles, incense & other consumable items
- herbs
- clothing &/or textiles
- oils
- containers
- cross stitch patterns
- art prints
- items delivered electronically - i.e. downloadable spells
- spell kits & altar kits
- personalized jewelry
- handcrafted items of any kind (including handpainted, handsewn, handdyed, hand-turned wooden items)
- items crafted by artisans in England/Europe (Alchemy Gothic), Canada, Egypt, or Australia
- gold jewelry
- jewelry ordered in a specific size (please see a local jeweler for ring sizing)
- items we do not normally stock but bring in per special request/order; and items ordered in quantities which require us to order in special for you in excess of the quantity we normally stock.
- quantities of more than 1 of an item - if you need multiple items, but aren't sure of a particular item then only order 1 of it to begin with so that you can be certain of a larger future purchase. (If we're told that an item purchase is in consideration of a larger volume purchase, and the larger volume purchase is placed within 30 days of original purchase we will credit the original shipping charge towards the larger purchase.)
Please note that:
- We do not authorize returns by phone. Please see above for instruction on utilizing the Contact Us form to initiate a return request.
- We do not send products out 'on approval'.
- Imperfections in natural materials (wood, stone, gemstones, metal, paper, etc) are not valid reasons for return request unless the flaw creates a structural defect & prevents normal use of the item.
- Items needed by a specific date which is not conveyed to us BEFORE an order is placed ("before" does not mean "at checkout" - it means email us first & ask us) to verify that meeting said date is possible, are not returnable for our failing to have met the date. If something is needed by a specific date please ask first, we can advise if & then convey options about how a date can be met.
- Do not ship items back to us without authorization. A note accompanying an unauthorized return, or an email telling us it's being returned does not constitute authorization. Items sent back without authorization (per above) will result in the return being refused.
All sales are final on auction merchandise. No exceptions.
Since our sales are made online and credit card authorization is electronic, we have no way of knowing the age of the purchaser. Merchandise that has been purchased without the approval of his/her parents by a minor using his own credit card, or his/her parent's credit card (many persons under age 18 have them) are subject to our Return Policy. We feel that if the Customer feels that their child is responsible enough for a credit card of their own, or to have one of the Customer's cards (even if for 'emergency purposes') that the purchases said child makes to said card falls under the same return guidelines as everyone elses. Athames should be purchased by those over 18 years of age; however, we have no way of checking ID. If you are a pagan minor ordering an athame we highly recommend asking a parent to place the order.
We try to have everything available to be able to ship orders within 3-10 business days after we receive the order. Occasionally an item may be temporarily out of stock because we do have a lot of people ordering and someone could have just depleted our stock.
On large orders if there is an item on backorder, we will generally back-order the unavailable item and send a partial shipment so that the rest of the items are not delayed. On small orders or orders of only the unavailable item, we can give an approximate date we expect to have the item. Please always include a valid email address or phone number so we can advise of any delays. If the Customer has questions about the status of an order, please email us at the above address and cite the order #, items and the name ordered under. Refunds on out of stock clearance items will only be via store gift certificate.
Maximum refund amount is price of item less any promotional discounts extended at time of purchase. Shipping is refunded only if the permanently out of stock item is the only item on the order.
If the Customer wishes to allow us to make substitutions please note that in the comments section - at checkout - along with any preference on substituted color/stone/etc. We will try to abide by these wishes when substitution is possible.
We make every effort to keep our pricing current and correct. In the case of mismarked items, we reserve the right to correct prices on our pages. We will contact the Customer via email with the correct price and ask if there is still interest in purchasing the item, or remove it from the order & refund.
Prices are subject to change without notice. We both raise & lower prices in response to market conditions.
We reserve the right to, at any time after receipt of an order & without prior notice to the Customer, accept or decline the order.
Whether we can offer Rush Service on a particular order depends on the item(s) ordered, when it is needed by, and if payment for Rush Service is received in time to accomodate the request.
Fees: Handcrafted items that are required via Rush Service will carry a 30% extra handling fee to be paid before rush treatment. Non handcrafted items that require rush service via customer request will be charged an additional 20% to be paid before rush treatment. In addition, express shipping fees may also be incurred if the Customer wishes said order shipped via expedited shipping using the Customer's own FedEx shipper number as outlined in the Express Shipping notice. Please note that some handcrafted items such as handsewn items, and candles cannot be rushed - (wax only hardens so fast). Please email us through the Contact Us form to ask about Rush Service on the item(s) in an order.
* Note *: If the Customer chooses not to email us, and instead makes a note in the Comments section at checkout that an order is needed by a specific date without checking with us first, the request will probably not be honored. We must be asked prior to your order!
Rush fees must be paid via a PayPal transaction initiated by the Customer with a comment entered into the payment notes that this payment is for Authorized Rush treatment of an Order so that this charge cannot be disputed at a later date.
If you know someone's birthday is 3 weeks away, order now! You'll most likely end up with it in hand with 2 weeks to spare. :) Don't wait for the last week and take the chance of discovering that the particular item you want to get them is temporarily out of stock and will be back in and available to ship the day after you wanted to give it to them. Telling us after your order is placed that you need it by a certain date is unacceptable....if you're on a deadline we need to know upfront. This way we can let you know if an item is out of stock so that you can select something else perhaps, or choose to wait & let your recipient know something special is coming for them a little late.