Shipping Info
Shipping Rates
Shipping - International
Shipping - Lower 48 United States
Shipping - AK, HI, Military (Also PR & GU)
Shipping - Express
Damage/Loss Handling - Insured Domestic Shipments Only
Alternate Shipping Address
Address Changes, Undeliverable Bad Address & Refused Shipments
Know Your Importation Laws
Necessary Postal Disclaimer
Packing Materials
End Note
Shipping & Promotional/Discount Shipping (When Offered)
Orders utilizing discount shipping (when offered) will be shipped in entirety only, via the shipping method chosen at checkout.
Select a shipping discount from the shipping options drop-down during checkout and click the Change Shipping button to apply.
Orders containing cauldrons, handcrafted clothing, and custom books of shadows are excluded from this offer & shipping will need to be paid separately on orders containing these items.
Orders ship via our choice of USPS or FedEx ground services. Only orders shipping within the U.S. lower 48 are eligible for this special. Again...Orders selecting discount shipping will be shipped in entirety - this means if something is out of stock it will hold the whole order until everything can ship together, or that we may remove the out of stock item from the order & refund/credit in order to get the order out.
Regular shipping rates are left available for those customers who prefer to select how their orders ship. Regular shipping charges apply to customer-selected shipping method. Discount shipping must be selected from the shipping drop-down box at the time of checkout and can not be modified once transaction is complete. The shipping modification drop-down & button work just fine and must be applied by the customer during the checkout process. Discount Shipping, when offered, will expire without prior notice.
Shipping Rates
Shipping rates via ground service are shown at checkout, prior to completing the sale - for both domestic & international orders. We will ship the order via the method chosen during checkout. International orders may incurr additional shipping charges before the order ships (see Shipping-International section). The Customer will be notified if this is pertains to the order (it doesn't pertain to the vast majority of orders, just enough that we have to mention it). Adjustments necessary to ensure shipping and handling charges are accurately placed to the payment method used for the original order and must be paid prior to our shipping of the order.
Shipping - All International
Please choose the country actually resided in so that shipping charges can be properly calculated.
We only ship USPS for orders shipped outside of the United States.
If the Customer has questions about a package, after it has been shipped, please contact the local branch of the post office. Most times when customers feel it's taking too long for delivery, a package is waiting to be picked up. Whether a notice has been received to claim your parcel or not, checking with the local postal branch office is always the best first choice.
Depending on the mail class chosen during checkout, packages are supposed to be delivered in 5-20 business days; however, it may take up to 8 weeks for international shipments to reach their destination. We highly recommend checking with the postal service & customs department of the recipient country if it is felt that delivery is taking too long. Delayed packages have been known to be in customs awaiting claim by the recipient & customs is not always good about notifying the end customer. We have NO control over transit time. Additional duty, customs tax, and/or other fees charged by the customer's government to receive a package is the sole responsibility of the customer.
- Priority International
- Insurance is provided on Priority International packages.
- Customs # is provided for Priority International shipments.
- Priority International packages typically take 5-20 days in transit, though can take 4-5 weeks.
- By asking us to ship outside of the U.S. the customer agrees to accept full responsibility, and agree not to hold us liable -in any way- for packages which experience delivery problems, delays, pilferage, are held by customs for any reason, or which the Customer is charged additional fees &/or duty tax on by the government to receive.
- First Class International
- Insurance is not available on First-Class International orders-choose it at the Customer's own risk!
- The customer is responsible should anything happen to a First-Class International package once it leaves our hands & is transmitted to the postal service.
- First-Class International packages typically take 10-30 days in transit, though can take 4-8 weeks.
- By selecting First-Class International mail class during checkout of the order with us you acknowledge this, accept full responsibility, and agree not to hold us liable -in any way- for packages sent outside the U.S. via First-Class International mail which experience delivery problems, delays, pilferage, are damaged, are held by customs for any reason, or which the Customer is charged additional fees &/or duty tax on by your government to receive.
Shipping - Lower 48 United States
Retail orders shipping within the lower 48 United States, and totaling less than $100 in product are shipped with the customers choice of insured, or uninsured. We strongly recommend insuring your package, as choosing uninsured shipping holds us totally harmless in the case of loss or damage. We currently utilize FedEx Ground, FedEx Home Delivery, USPS Priority, USPS First Class, and USPS Media Mail, at our discretion, depending on the package contents.
Retail orders shipping within the lower 48 United States, and totaling more than $100 in product are shipped insured only only. Orders totalling over $250 in product cost require signature delivery (no exceptions).
- Insured Ground Shipping
- Orders choosing Insured Ground Shipping are shipped our choice of USPS, or FedEx, depending on which service is the best for the particular order.
- Insured orders shipped via FedEx have tracking numbers, which are emailed to you by FedEx, if you accept email from fedex.com.
- Signature service is not used as a matter of course, though require signature on high value packages. Signature service is paid for by us in these situations.
- If you wish to purchase signature service for your package that we would not normally ask for signature on, then contact us prior to placing your order & we can instruct you on the additional charges that you will incur.
- Insured orders shipped via USPS have delivery confirmation numbers - these are not tracking numbers!
- Insured orders sustaining damage or loss must be reported within 3 days of package delivery. We will file the claim. All packaging and contents must be retained by the customer until investigation by the delivery company is completed. Customers must comply with any documentation asked for by either Stormsong, or the delivery company.
- Uninsured Ground Shipping
- Orders choosing Uninsured Ground Shipping are shipped via USPS.
- Uninsured orders have delivery confirmation numbers - these are not tracking numbers!
- We are NOT responsible for anything that happens to your shipment once it leaves our hands & is transmitted to the postal service.
- By selecting Uninsured Shipping during checkout of your order with us you acknowledge this, accept full responsibility, and agree not to hold us liable -in any way- for packages sent which are not delivered, are not delivered in their entirety, are damaged, or which are held by your post office for any reason.
Shipping - AK, HI, Military (Also PR & GU)
- All retail AK, HI, Military (Also PR & GU) U.S. orders are shipped via USPS.
- We currently utilize USPS Priority, USPS First Class, and USPS Media Mail, at our discretion, depending on the package contents.
- Orders shipped via USPS to AK, HI, Military (Also PR & GU) addresses have delivery confirmation numbers - these are not tracking numbers, but they let us know a packages' delivery information.
- Orders shipped via USPS to AK, HI, Military (Also PR & GU) addresses are 3rd party insured, and the rates reflect this.
Shipping - Express
We can ship an order via the Customer's own FedEx shipper number upon request. Please email us BEFORE placing your order to request express shipping and let us know what you wish to have Express shipped via the recipient's FedEx shipper number. Handling charges will apply to orders shipped via customer FedEx shipper number. Express delivery shipments must be signed for directly - by the person placing the order - no exceptions. Please only ask us to express ship an order if you agree to everything in this paragraph and already have your FedEx shipper number ready to communicate to us (get a FedEx shipper number for free at FedEx.com).
If the Customer wishes an order to be given Rush Service as well as Express Shipping, please see the Rush Treatment paragraph above. EXPRESS SHIPPING ALONE DOES NOT RUSH AN ORDER TO THE FRONT OF THE LINE!
Damage/Loss Handling - Insured Shipments Only
Occassionally, a package is damaged or lost in transit. We will assist with the claims process if an insured shipping method (see Shipping Sections.) is chosen.
Please notify us via the Contact Us form within 24 hours of delivery of a package to report damage, or loss. In the case of loss of a package shipped Insured, via USPS, a claim can be filed after 30 days have elapsed from date of shipping. In the case of damage on an insured package, regardless of delivery company, ALL packaging materials must be kept so that they can be inspected upon request by the delivery company. The Customer must cooperate fully with an insurance investigation to prevent their claim from being rendered null & void by the shipping company.
Alternate Shipping Address
We can ship to an alternate shipping addresses as long as the alternate address is a verified, or confirmed, address for shipping to based on the checkout method chosen. You can add alternate addresses & verify/confirm them through account settings at either Paypal or Google Checkout. Please refer to their websites for instruction.
Otherwise, shipping will be to the billing address.
Address Changes, Undeliverable Bad Address & Refused Shipments
Due to actual occurrences, we implement the following regarding FedEx change of delivery address:
- If a package is incorrectly labeled by us (i.e. it does not match the address # input by the Customer as the billing address (shipping address if authorization fax is received), we will absorb the charge to have it corrected.
- In-transit delivery address changes by the Customer will incur a $10.00 address change fee plus the difference between shipping to the original destination & the end destination.
- Refused orders, insufficient addresses, or non-claimed packages are all returned to us. The Customer is responsible for shipping charges in both directions (the greater of shipping charged or actual shipping incurred by us) and a 25% restocking fee before refund is issued via store credit. The customer will be issued store credit only & notified via email. Store credit vouchers are valid for 6 months.
- Arranging delivery is between the customer & the shipping company. We cannot reschedule deliveries for the Customer. FedEx can be reached at 1-800-463-3339.
- If we receive multiple delivery exception notices on a package we may send an email once to remind the Customer to contact FedEx to arrange delivery, but it is the Customer's responsibility to make arrangements to accept delivery.
- If the Customer wishes to have a package returned to us for non-delivery re-shipped, an additional $5.00 handling fee, plus reshipping costs, will be paid before we ship again.
Know Your Importation Laws!
Massachusettes, and California state law prohibits double edged knives (athames) from shipping to residents. Australia confiscates athames in customs. We prefer to only ship athames inside the U.S. as customs officials reserve the rights to search any package leaving the U.S. and seize any contents they choose. Some countries prohibit the import of particular herbs or seeds by citizens. Please know the laws of the country lived in. The customer takes full responsibility for taking the chance of ordering & receiving the items - in other words, if they're confiscated - the Customer excuses us from all responsiblity and liability. Confiscated goods are not covered by insurance. If an item is prohibited from importation via the postal mail - please choose a different item.
Necessary Postal Disclaimer
Due to rulings & requirements by the United States Federal Government, and by the United States Postal Service, we, at Stormsong.org, offer all items in this catalog and any supplementary lists as curios for entertainment purposes only. Product names and alleged powers have been gathered from ancient books and folklore-for amusement only.
Packing Materials
We recycle packing materials whenever possible. This includes newspaper, styrofoam, bubble wrap, peanuts, paper shreds, etc that would have otherwise been discarded. We also recycle boxes when an appropriate box is available.
End Note
We apologize if any of the above sounds harsh, but each of our policies are the result of a situation we have experienced. We wish to avoid repeats of any of them. We are grateful, and do cherish your patronage. We are excited to work with you. If you need to contact us, please remember that we are human, too. During checkout we ask that you state that by placing your order the above terms & conditions have been read, understand and agreed to. Thank you for shopping with us. :)